Module/Course Description

Course Title: Restaurant Operations management

Course Code: UU-HOM-3005

Programme: Bachelor of Arts (BA) in Hospitality Management - MW - BL

Credits: 3.00

Course Description:

Objectives of the Course:

• Understand the cause and purpose motive specifics of creating an ‘event night’.
• Enhance student personal and/or group duty/work.
• Create and sustain good and trustworthy working relations.
• Become familiar with kitchen glossary and service term.
• Improve student’s skills and knowledge of menu planning and food
accompaniments, its construction, formation and appearance.
• Comprehend basic skills, both interpersonal and technical and apply them to the
food and beverage production and service.
• Become aware of how to prepare a bar for service.
• Combine various methods, e.g. planning, designing, marketing, advertising,
booking, decorating, billing, cooking, waiting, serving, supervising, bar tending,
washing-up and cleaning, thus creating an entire food and beverage ‘Event night’.
• Gain an understanding of the various methods of food and beverage service
delivery.
• Describe and exhibit different kind of costs involved in each event night.
• Monitor customer satisfaction per event night.

Learning Outcomes:

1. Develop basic food production and service skills, both interpersonal and
technical.
2. Be equipped with the skills to perform all service and production operations, to
ensure quality and guest satisfaction.
3. Improve practical experience in the operational administration of a food service facility by providing students the opportunity to exercise their ability and
creativity to manage an actual food and beverage event.
4. Fill in the different roles and job classifications involved with food service
management.

Prerequisites: UU-ACG-1000, UU-MKT-2000, UU-MAN-2010, UU-BBA-2000, UU-ENG-1000, UU-ENG-1001, UU-ENG-1005, UU-COM-1000, UU-MTH-1000, UU-MTH-1005, UU-MTH-2000, UU-MTH-3000, UU-HOM-1000, UU-HOM-1010, UU-HOM-2010, UU-HOM-2020, UU-HRM-2000, UU-HRM-2045, UU-HRM-3070, UU-BA-IND100, UU-FNT-103, UU-ACG-1001-BHM

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